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Phuket
Transport
Yes. We offer a free transfer service to/from many hotels within our Free Transfer Zone.
Depending on the location and type of your accommodation, additional transport fees may apply.
Please note that our free transfer service is applicable only to programs which include transport options. Some programs, including our ‘Feed Me’ program, are ineligible for free or discounted transport to/from EJS Phuket.
Designated meeting point :
Camp 1 : Thalang
Meeting Place : Elephant Jungle Sanctuary Phuket (Thalang Branch)
https://goo.gl/maps/putdpwZ5WJmko2HaA
Camp 2 : Bangtao
Meeting Place : Elephant Jungle Sanctuary Phuket (Bang Tao Branch)
https://goo.gl/maps/Y46opFicwADEdrYA7
Camp 4 : Kathu
Meeting Place : Elephant Jungle Sanctuary Phuket
Location : https://maps.app.goo.gl/95za6SBajf3gQt9z6?g_st=ic
Address : 2/12 Kathu, Kathu District, Phuket
We offer a drop off service to Phuket International Airport for ฿800/group of 1-8 people.
Please note: Visitors requiring airport drop-off must inform EJS Phuket staff a minimum of 24 hours before their scheduled visit time, and advise us of the size and quantity of any luggage.
We are unable to offer a pick up service from Ao Po Grand Marina Pier, Rassada Pier, Sea Angel Pier, or any other pier, port, or jetty.
A drop off service can be arranged to a port or pier at a rate of ฿800/group of 1-8 people. Please note: Visitors requiring transport (drop off) to these locations must inform EJS Phuket staff a minimum of 24 hours before their scheduled visit time.
Designated meeting point :
Camp 1 : Thalang
Meeting Place : Elephant Jungle Sanctuary Phuket (Thalang Branch)
https://goo.gl/maps/putdpwZ5WJmko2HaA
Camp 2 : Bangtao
Meeting Place : Elephant Jungle Sanctuary Phuket (Bang Tao Branch)
https://goo.gl/maps/Y46opFicwADEdrYA7
Camp 4 : Kathu
Meeting Place : Elephant Jungle Sanctuary Phuket
Location : https://maps.app.goo.gl/95za6SBajf3gQt9z6?g_st=ic
Address : 2/12 Kathu, Kathu District, Phuket
Generally, it takes approximately 15 minutes to travel from the Patong area to EJS Phuket in Kathu. Your travel time may vary depending on the location of your accommodation and which location you visit, as well as variables such as traffic, weather, and current road conditions.
Elephant Jungle Sanctuary Phuket uses air-conditioned vehicles(car, SUV, and van) for all visitor transfers.
Bookings & Payment
Bookings must be made at least 12 hours before the assigned pick-up time for your visit for Half Day Visit, One Day Walk With Elephants and Feed and Shower experience. And at least 2 hours for the Feed Me experience. In order to avoid disappointment, we recommend booking as early as possible.
Full payment is required if you book through our website, and our cancellation policy applies:
Cancel more than 48 hours before your visit: Full refund.
Cancel 24–48 hours before your visit: 50% refund.
No. We do not accept booking requests made using any of our social media pages. For all booking enquiries, please contact us directly via phone, email, our website, or in person at our Phuket office.
Booking cancellations made more than 48 hours before the designated visit start time are eligible for a full refund.
A partial refund of 50% is applicable for cancellations made between 24 and 48 hours prior to the designated visit start time.
No refunds shall be given in the case of a visitor ‘No Show’ or for bookings cancelled or amended less than 24 hours prior to the designated visit start time.
Yes, we accept Visa and Mastercard for bookings made through our website.
Yes. We offer special rates for children (4-10 years) and infants (0-3 years). Child/infant rates may be found in the ‘Price’ section on each program page in the ‘Phuket’ section of our website.
To comply with insurance policy regulations, visitor ages must be reported accurately. Elephant Jungle Sanctuary reserves the right to request proof of age for bookings including children/infants prior to the commencement of the visit, during the check-in process, and throughout the duration of the visit experience.
EJS offers a five percent discount for group bookings of 10 people or more which will auto apply through our website when making the payment.
To change your booked program, please email us at [email protected] at least 24 hours before your scheduled visit. We'll check availability, discuss your desired changes, and inform you of any price differences.
Locations & Elephants
At the present time, there are three Elephant Jungle Sanctuary locations in Phuket. Elephant Jungle Sanctuary also has operational locations in Chiang Mai, Pattaya, and Koh Samui.
The location you visit will largely be determined by such factors as which program you choose (e.g. Half Day/One Day Walk), the number of visitors on the date of your visit, and where your place of accommodation is located. However, if you wish to visit a specific Elephant Jungle Sanctuary location (for example, if you have visited that location previously, or it has been recommended by a friend), please inform us in advance, and we will endeavour to accommodate your request.
The number of elephants differs for each location. Currently, each of our locations has a minimum herd size of at least 4 elephants. Visitor group sizes for each of our programs are structured around the number of elephants at each location to ensure that our elephants are not overwhelmed, as well as to ensure visitor satisfaction and safety.
While we currently care for infant elephants, we cannot guarantee that you will get the opportunity to see or interact with one.
Yes, most of our activities are available at all locations. However, some programs may vary by site. We'd be happy to help you know what's available - please email us at [email protected] or give us a call!
Special Requirements
Yes. All dietary requirements and restrictions can be accommodated. If you are vegetarian or vegan, have any kind of food allergy, or any other specific dietary requirements, please advise us of this prior to the day of your visit.
Yes. Guests who are pregnant, wheelchair bound, have mobility difficulties, or suffer from any other relevant pre-existing condition are required to inform Elephant Jungle Sanctuary of their condition prior to visiting. Depending on the specific circumstances, visitors with medical conditions may need to sign a waiver stating that they understand that their health condition is appropriately robust to allow safe participation in a tour involving large animals.
Yes, all ages are welcome at EJS. Please note that, to ensure the safety of young children and infants, close parental supervision is essential during the activities at all times. We also offer discounted rates for children and infants. Please refer to each program page (e.g. ‘Afternoon Visit’) in the ‘Phuket’ section of our website for specific pricing details.
All fitness levels are welcomed at Elephant Jungle Sanctuary, however some of our programs (such as One Day Walk With Elephants) require a moderate hiking ability. If you have mobility issues, please inform us of this prior to your visit, and we will ensure that the program type and location of your visit are suitable for your needs. You will never be forced to do anything you feel uncomfortable doing. Please note that currently, wheelchair accessibility at EJS Phuket is limited.
Each visitor is welcome to bring a day pack or small bag. If you wish to bring a suitcase or any additional luggage, please inform us before your visit at [email protected]. Please note that an additional fee may apply for suitcases/luggages.
General
All visitors to Elephant Jungle Sanctuary are covered by our insurance policy, however we highly recommend that you obtain personal travel/medical insurance prior to your arrival in Thailand.
No special vaccinations are needed to interact with elephants at any of our locations. However, detailed health information and a list of recommended vaccinations for travel in Thailand can be found at: https://wwwnc.cdc.gov/travel/destinations/traveler/none/thailand We recommend consulting your GP or specialist travel doctor for up-to-date medical advice prior to the commencement of your trip.
No. Participation in these activities during your visit is encouraged, but by no means mandatory, and you will never be forced to do anything which makes you uncomfortable.
All of our guides speak fluent English and Thai.
If the program you have booked includes a meal, you will be provided with buffet-style traditional Thai food, including vegetarian options. All dietary restrictions can be accommodated, provided we are informed of them prior to your visit. Drinking water will also be provided free of charge, and other beverages will be available for purchase.
We offer free WiFi to all visitors, and limited mobile network coverage is available.
Maximum group capacity varies depending on the program you choose, and which location you visit. The number of people in your group will also depend on factors such as the infrastructure available, and the number of elephants at the location you visit, as well as the time of year. Our most exclusive package is our ‘One Day Walk with Elephants’ program, which is strictly limited to a maximum of 15 people per group.
Generally, we recommend that all visitors bring the following on the day of their visit: Bathing suit, Change of clothes, Walking shoes, Hat, Sunscreen, Insect repellent, Camera (optional), and Personal medication (if required). Comprehensive ‘What to Bring’ lists can be found on each program page.
All personal details provided by customers are used for contact and booking (and, if necessary, insurance) purposes only. Elephant Jungle Sanctuary will never share your personal information (including, but not limited to, your name, email address, or phone number) with a 3rd party for any reason without your express permission, unless required by law. For this reason, please do not contact Elephant Jungle Sanctuary to request the details of fellow visitors, as we are unable to provide you with this information.
As stated in our Privacy Policy (see above), we are unable to provide you with the contact details of any of our visitors. If you wish to share photos or otherwise stay in contact with any of your fellow guests, please ensure that you exchange contact details prior to leaving Elephant Jungle Sanctuary.
If you have forgotten anything during your visit, please contact the EJS Phuket office by phone as soon as possible. We will endeavor to locate the item/s and return them to you. However, Elephant Jungle Sanctuary accepts no responsibility for any items lost, damaged, or forgotten on our premises. We advise all visitors to thoroughly check their possessions prior to leaving Elephant Jungle Sanctuary at the conclusion of their visit.
We welcome all visitors to leave reviews, feedback, and suggestions about their experience at Elephant Jungle Sanctuary on Facebook, Google, or TripAdvisor. Your thoughts are greatly appreciated and help us continue improving our work.
Photos & Media
You are welcome to bring cameras and other personal photographic equipment during your visit. However, unless your devices are waterproof, we recommend not using them during mudding activities or bathing. Please note that visitors are responsible for their belongings; Elephant Jungle Sanctuary accepts no responsibility for any devices or equipment lost or damaged at our locations. Additionally, drones are prohibited at all Elephant Jungle Sanctuary locations.
For all EJS Phuket media enquiries, please email us directly at [email protected]
A photography service is offered at no extra charge for some, but not all programs. If a photography service is included in your program, all photos taken during your visit will be uploaded to our Dropbox account and published on Elephant Jungle Sanctuary Phuket's Facebook page within three days after your visit.
Please note: Photography service is not provided for the 'Feed Me' program.
The link to your photos will generally be uploaded to our Facebook page within three days from the date of your visit. We endeavor to upload albums as soon as possible after the photos are taken.
To find your photos, please visit the Elephant Jungle Sanctuary Phuket Facebook page and scroll down to locate a post marked with your visit date, program, and camp number. Click the link in the post to access your photo album on Dropbox. For your convenience, you don't need a Facebook or Dropbox account to view or download the photos.
If you're unable to locate your photos after following these steps and waiting at least one week for the upload, please feel free to contact us via Facebook message. We'll be happy to assist you in finding your photos. We greatly appreciate your patience, courtesy, and respect during this process.
To maintain a positive environment for all, we kindly ask that all communications remain respectful. Any instances of offensive language, aggression, threats, or hate speech directed toward our sanctuary or staff members will result in a permanent ban from our Facebook page.
Please note: While we take utmost care with all photo documentation, rare technical issues such as data corruption, hardware failure, or human error may occasionally result in mislabeled, partially uploaded, or lost photo albums. We will make every effort to recover your photos in such cases. However, in the unlikely event that we are unable to provide your professional photos, we sincerely ask for your understanding and patience
Yes. Please send a request for assistance directly to the EJS Phuket Facebook page via message. Kindly include the date on which you visited (DD/MM/YY), your program (Half Day Morning/Half Day Afternoon/One Day Walk/etc.), and details of the location you visited (Camp 1, Camp 2, Camp 3, etc.). If you are unsure of which location you visited, please provide us with additional information which may assist us with finding your photos, such as your guides’ names, the number of elephants, or a photo of the location.
After finding and clicking the link to the album from your visit on the EJS Phuket Facebook page, you will be directed to Dropbox. To download all of the photos in the album, simply click the ‘Download’ button below the album title, and the album will begin downloading to your device. If you would prefer to download only some of the photos in the album, you can simply click on each photo individually, and click the “Download” button in the top left of the screen while the photo preview is open.
Yes. Visitor photos remain online for three months (90 days) from the visit date, after which time they are deleted permanently due to storage limitations, and the Dropbox link will cease to work. We recommend that you download the photos from your visit as soon as possible and create a separate backup.
Yes. We will absolutely remove any photos of you that you are not comfortable with. Please take note of the filename/s (e.g. “DSC_2024.jpg”) of the specific photo/s in the Dropbox album, then send a message including this to the Elephant Jungle Sanctuary Phuket Facebook account, and we will remove the image/s as soon as possible.
Yes. You are free to use any of the images of your visit taken by our professional photographer. Please note, however, that these images are provided for personal use only, and are not to be used for commercial purposes without the prior express written consent of Elephant Jungle Sanctuary.
We offer complimentary professional photography services to enhance our guests' experience, especially for those without waterproof cameras. Please note that this photography service is an added courtesy and not included in your admission fee.
Our organization provides visitors with opportunities for meaningful experiences with elephants. While we're happy to capture these special moments, we want to emphasize that our photography service focuses on documenting the entire group's experience rather than individual photo sessions.
Our staff will always make every effort to help you locate your photos, and we will never intentionally withhold photos from any guest. In the rare instance where we are unable to provide your photos due to unexpected circumstances, we sincerely apologize and appreciate your understanding.
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Elephant Jungle Sanctuary
Contact Information
chiang mai
Address: 119/10 Tha Phae Road, Chang Khlan Sub-district, Mueang Chiang Mai District, Chiang Mai 50100
Monday-Sunday 7 AM - 9 PM
phuket
Address: 2, 12, Kathu, Kathu District, Phuket 83120
Monday-Sunday 9 AM - 4 PM
pattaya
Address: Office 3, 347 Pattaya 3rd Rd, Pattaya City, Bang Lamung District, Chon Buri 20150
Monday-Sunday 8 AM - 6 PM
samui
Address: Soi Maenam 1, Maenam, Ko Samui District, Surat Thani 84330
Monday-Sunday 9 AM - 5 PM