FAQ

Frequently Asked
Questions Phuket

Transport

Yes. We offer a free transfer service to/from many hotels within our Free Transfer Zone.

Depending on the location and type of your accommodation, additional transport fees may apply. 

Please note that our free transfer service is applicable only to programs which include transport options. Some programs, including our ‘Feed Me’ program, are ineligible for free or discounted transport to/from EJS Phuket.

Visitors travelling from Phuket International Airport directly to EJS Phuket are required to take a taxi or arrange alternative means of transport to the designated meeting point at Elephant Jungle Cafe in Kathu. 


Taxi fare for this journey generally costs around ฿1,000-1,200/vehicle. Please note that any travel expenses incurred, including taxi fare, are payable by the visitor. Elephant Jungle Sanctuary will not pay your driver or reimburse you for transport expenses. 

We offer a drop off service to Phuket International Airport for ฿800/group of 1-8 people.


Please note: Visitors requiring airport drop-off must inform EJS Phuket staff a minimum of 24 hours before their scheduled visit time, and advise us of the size and quantity of any luggage.

We are unable to offer a pick up service from Ao Po Grand Marina Pier, Rassada Pier, Sea Angel Pier, or any other pier, port, or jetty.


A drop off service can be arranged to a port or pier at a rate of ฿800/group of 1-8 people. Please note: Visitors requiring transport (drop off) to these locations must inform EJS Phuket staff a minimum of 24 hours before their scheduled visit time.

Yes. Visitors may take a taxi or otherwise arrange their own transport to the designated meeting point at Elephant Jungle Cafe in Kathu.


If you wish to arrange your own transport to EJS Phuket, please inform our staff at the time of booking, or at least 24 hours prior to the designated start time of your visit. 

Generally, it takes approximately 15 minutes to travel from the Patong area to EJS Phuket in Kathu. Your travel time may vary depending on the location of your accommodation and which location you visit, as well as variables such as traffic, weather, and current road conditions.

Elephant Jungle Sanctuary Phuket uses air-conditioned minivans for all visitor transfers.

Bookings & Payment

Bookings must be made at least 24 hours before the assigned pick up time for your visit and confirmed by Elephant Jungle Sanctuary a minimum of 12 hours prior to the aforementioned time. Bookings requested on the same day as your desired visit will not be accepted. In order to avoid disappointment, we recommend booking as early as possible.

Yes. There are no fees for this, but please inform us at least 24 hours in advance. Please note that you cannot change the date of your visit due to poor weather conditions, and Elephant Jungle Sanctuary will remain operational despite rain and other mild weather conditions.

Yes. After you submit a booking request, we will inform you of the deposit amount necessary to secure your booking, and advise you of the payment methods available. Your remaining balance can be paid on the day of your visit to EJS. Please note that all deposit payments are non-refundable.

No. We do not accept booking requests made using any of our social media pages. For all booking enquiries, please contact us directly via phone, email, our website, or in person at our Phuket office.

Booking cancellations made more than 48 hours before the designated visit start time are eligible for a full refund. 

A partial refund of 50% is applicable for cancellations made between 24 and 48 hours prior to the designated visit start time.

No refunds shall be given in the case of a visitor ‘No Show’ or for bookings cancelled or amended less than 24 hours prior to the designated visit start time.

You can pay the remaining balance for your booking by making a payment to our PayPal account prior to your visit date, or pay via cash or credit card upon arrival at Elephant Jungle Sanctuary. Please note that payment via credit card may incur a small surcharge.

Yes. We have credit card facilities both at the EJS Phuket office and on-site at the Sanctuary. Please note that a 3% surcharge applies for payments by credit card. 

Yes. We offer special rates for children (4-10 years) and infants (0-3 years). Child/infant rates may be found in the ‘Price’ section on each program page in the  ‘Phuket’ section of our website.

To comply with insurance policy regulations, visitor ages must be reported accurately. Elephant Jungle Sanctuary reserves the right to request proof of age for bookings including children/infants prior to the commencement of the visit, during the check-in process, and throughout the duration of the visit experience.

For all media enquiries, or if you wish to book a visit for a group of 10 or more people, please email us directly at [email protected] to discuss discounted pricing.

You are welcome to change your booked visit program, provided you inform us at least 24 hours prior to the date of your visit. Please contact us via email at [email protected] to discuss your desired changes, and we will inform you of any difference in price.

Locations & Elephants

At the present time, there are three Elephant Jungle Sanctuary locations in Phuket. Elephant Jungle Sanctuary also has operational locations in Chiang Mai, Pattaya, and Koh Samui.

The location you visit will largely be determined by such factors as which program you choose (e.g. Half Day/One Day Walk), the number of visitors on the date of your visit, and where your place of accommodation is located. However, if you wish to visit a specific Elephant Jungle Sanctuary location (for example, if you have visited that location previously, or it has been recommended by a friend), please inform us in advance, and we will endeavour to accommodate your request.

The number of elephants differs for each location. Currently, each of our locations has a minimum herd size of at least 5 elephants. Visitor group sizes for each of our programs are structured around the number of elephants at each location to ensure that our elephants are not overwhelmed, as well as to ensure visitor satisfaction and safety.

While we currently care for infant elephants, we cannot guarantee that you will get the opportunity to see or interact with one.

Yes. The itinerary and activities for each program remain the same at each location in Phuket.

Special Requirements

Yes. All dietary requirements and restrictions can be accommodated. If you are vegetarian or vegan, have any kind of food allergy, or any other specific dietary requirements, please advise us of this prior to the day of your visit.

Yes. Guests who are pregnant, wheelchair bound, have mobility difficulties, or suffer from any other relevant pre-existing condition are required to inform Elephant Jungle Sanctuary of their condition prior to visiting. Depending on the specific circumstances, visitors with medical conditions may need to sign a waiver stating that they understand that their health condition is appropriately robust to allow safe participation in a tour involving large animals. 

Yes. All ages are welcome at EJS. Please note that, to ensure the safety of young children and infants, close parental supervision is essential during any interaction with elephants. We offer discounted rates for children and infants. Please refer to each program page (e.g. ‘Afternoon Visit’) in the ‘Phuket’ section of our website for specific pricing details.

All fitness levels are welcomed at Elephant Jungle Sanctuary, however some of our programs (such as One Day Walk With Elephants) require a moderate hiking ability. If you have mobility issues, please inform us of this prior to your visit, and we will ensure that the program type and location of your visit are suitable for your needs. You will never be forced to do anything you feel uncomfortable doing. Please note that currently, wheelchair accessibility at EJS Phuket is limited.

Each visitor is welcome to bring a day pack or small bag. If you wish to bring a suitcase or any additional luggage, please inform us of this prior to your visit.

General

All visitors to Elephant Jungle Sanctuary are covered by our insurance policy, however we highly recommend that you obtain personal travel/medical insurance prior to your arrival in Thailand.

No special vaccinations are needed to interact with elephants at any of our locations. However, detailed health information and a list of recommended vaccinations for travel in Thailand can be found at: https://wwwnc.cdc.gov/travel/destinations/traveler/none/thailand We recommend consulting your GP or specialist travel doctor for up-to-date medical advice prior to the commencement of your trip.

No. Participation in these activities during your visit is encouraged, but by no means mandatory, and you will never be forced to do anything which makes you uncomfortable.

All of our guides speak fluent English and Thai.

If the program you have booked includes a meal, you will be provided with buffet-style traditional Thai food, including vegetarian options. All dietary restrictions can be accommodated, provided we are informed of them prior to your visit. Drinking water will also be provided free of charge, and other beverages will be available for purchase.

We offer free WiFi to all visitors, and limited mobile network coverage is available. 

Maximum group capacity varies depending on the program you choose, and which location you visit. The number of people in your group will also depend on factors such as the infrastructure available, and the number of elephants at the location you visit, as well as the time of year. Our most exclusive package is our ‘One Day Walk with Elephants’ program, which is strictly limited to a maximum of 15 people per group.

Generally, we recommend that all visitors bring the following on the day of their visit: Bathing suit, Change of clothes, Walking shoes, Hat, Sunscreen, Insect repellent, Camera (optional), and Personal medication (if required). Comprehensive ‘What to Bring’ lists can be found on each program page. 

All personal details provided by customers are used for contact and booking (and, if necessary, insurance) purposes only. Elephant Jungle Sanctuary will never share your personal information (including, but not limited to, your name, email address, or phone number) with a 3rd party for any reason without your express permission, unless required by law. For this reason, please do not contact Elephant Jungle Sanctuary to request the details of fellow visitors, as we are unable to provide you with this information.

As stated in our Privacy Policy (see above), we are unable to provide you with the contact details of any of our visitors. If you wish to share photos or otherwise stay in contact with any of your fellow guests, please ensure that you exchange contact details prior to leaving Elephant Jungle Sanctuary.

If you have forgotten anything during your visit, please contact the EJS Phuket office by phone as soon as possible. We will endeavor to locate the item/s and return them to you. However, Elephant Jungle Sanctuary accepts no responsibility for any items lost, damaged, or forgotten on our premises. We advise all visitors to thoroughly check their possessions prior to leaving Elephant Jungle Sanctuary at the conclusion of their visit.

We welcome you to leave a review, feedback, and suggestions on the Elephant Jungle Sanctuary Phuket Facebook or Tripadvisor pages.

Photos & Media

You are welcome to bring a camera or other personal photographic equipment with you on your visit. However, unless your device is waterproof, we recommend that you do not use it during the mud activity or while bathing in the river. Elephant Jungle Sanctuary accepts no responsibility for any device or equipment lost or damaged at any of our locations. Please note that drones may not be used at any Elephant Jungle Sanctuary location.

For all EJS Phuket media enquiries, please email us directly at [email protected]

A photography service is offered at no extra charge for some, but not all visit programs. If a photography service is included for your program, one of our professional photographers will accompany your group for the duration of your visit, and we will upload the photos taken by them to our Dropbox account and post a link to your album on our EJS Phuket Facebook page as soon as possible.

Please note: No photography service is provided for the ‘Feed Me’ or ‘Feed & Shower’ programs.

The link to your photos will generally be uploaded to our Facebook page within one (1) week from the date of your visit. We endeavor to upload albums as soon as possible after the photos are taken, however delays may occur. Please do not be concerned if photos from our other locations (or albums from subsequent days at the location you visited) are uploaded prior to the photos of your visit.

Visit the Elephant Jungle Sanctuary Phuket Facebook page and scroll down until you find a post labelled with the date and program name (e.g. “Half Day Morning”) of your visit.

Follow the link in the post to navigate to the album on Dropbox, where you may view and download your photos. Please note that you do not need a Facebook or Dropbox account to follow these steps.


If you have followed the instructions above without success, and you have allowed at least one (1) week for the photos to be uploaded, please contact Elephant Jungle Sanctuary Phuket via Facebook message, and we will attempt to assist you to locate your photos. If you contact us regarding your photos, your patience, courtesy, and respect is appreciated. Excessive rudeness, offensive language, aggression, threats, or hate speech directed toward Elephant Jungle Sanctuary or any Elephant Jungle Sanctuary staff member/s will not be tolerated, and any individuals in violation of this policy will be permanently banned from our Facebook page.

Please note: Unfortunately, on rare occasions, misplaced SD cards, data corruption, hardware failure, or human error may lead to photo albums being mislabeled, partially uploaded, or lost completely. We will do everything in our power to recover your photos, however in the event that we are not able to offer you the photos taken by our professional photographer of your visit, we ask for your understanding.

Yes. Please send a request for assistance directly to the EJS Phuket Facebook page via message. Kindly include the date on which you visited (DD/MM/YY), your program (Half Day Morning/Half Day Afternoon/One Day Walk/etc.), and details of the location you visited (Camp 1, Camp 2, Camp 3, etc.). If you are unsure of which location you visited, please provide us with additional information which may assist us with finding your photos, such as your guides’ names, the number of elephants, or a photo of the location.

After finding and clicking the link to the album from your visit on the EJS Phuket Facebook page, you will be directed to Dropbox. To download all of the photos in the album, simply click the ‘Download’ button below the album title, and the album will begin downloading to your device. If you would prefer to download only some of the photos in the album, you can simply click on each photo individually, and click the “Download” button in the top left of the screen while the photo preview is open.

Yes. Visitor photos remain online for three months (90 days) from the visit date, after which time they are deleted permanently due to storage limitations, and the Dropbox link will cease to work. We recommend that you download the photos from your visit as soon as possible and create a separate backup.

Yes. We will absolutely remove any photos of you that you are not comfortable with. Please take note of the filename/s (e.g. “DSC_2024.jpg”) of the specific photo/s in the Dropbox album, then send a message including this to the Elephant Jungle Sanctuary Phuket Facebook account, and we will remove the image/s as soon as possible.

Yes. You are free to use any of the images of your visit taken by our professional photographer. Please note, however, that these images are provided for personal use only, and are not to be used for commercial purposes without the prior express written consent of Elephant Jungle Sanctuary.

No. We provide a professional photographer as a free additional service, in an attempt to enhance the experience of our guests, particularly those without access to waterproof cameras. This service is not included in the price of a visit to Elephant Jungle Sanctuary. Our organisation offers visitors a chance to interact naturally with elephants, and we are not a personal photography service. Elephant Jungle Sanctuary staff will do everything in their power to assist you in finding your photos, and we will never maliciously withhold photos from any guest. However, occasionally things do go awry, and if we are unable to provide the photos from your visit for any reason, we apologise and thank you for your understanding.

Still have questions? Can’t find the answers you’re looking for? Please talk to our friendly team.

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