Booking cancellations made more than 48 hours before the designated visit start time are eligible for a full refund.
A partial refund of 50% is applicable for cancellations made between 24 and 48 hours prior to the designated visit start time.
No refunds shall be given in the case of a visitor ‘No Show’ or for bookings cancelled or amended less than 24 hours prior to the designated visit start time.
