Samui
We offer a FREE transfer service from hotels within the following areas:
| Plangka - Lipanoi | Free |
| Nathon /Huatanon /Lamai | Free |
| Bang Po /Pralann | Free |
| Maenam /Bophut / Bang Rak / Chong Mon | Free |
Self-arranged to the meeting point at Elephant Jungle Sanctuary office
Drop off – to Samui International Airport / Pier 500 – 800 THB (Please inform a day before your visit if you need airport drop off and how much luggage you will have)
(Please note that the fare for a taxi or other mode of transport to the chosen meeting point is payable by the visitor, and Elephant Jungle Sanctuary Samui will not pay for transport or reimburse costs incurred).
We are unable to offer a collection service to visitors staying at Airbnb lodging, rental villas, or private houses. Visitors staying in these places of accommodation will be responsible for arranging transport either to a designated meeting point at Our camp located on Maenam Soi 2 or to the Elephant Jungle Sanctuary Samui office.
(Please note that the fare for a taxi or other mode of transport to the chosen meeting point is payable by the visitor, and Elephant Jungle Sanctuary Samui will not pay for transport or reimburse costs incurred).
We are unable to offer a pick up service from any other port, pier or jetty.
On average, it takes approximately 30 min -1 hour to reach the Sanctuary. The time taken may vary depending on variables such as traffic, weather, and current road conditions.
For the majority of the drive to Elephant Jungle Sanctuary, we use paved public roads, however, the final portion of the drive to each of our locations includes unpaved road conditions. We recommend bringing medication if you are prone to motion sickness.
Our vehicles are Mini Van Bookings and payments
Bookings must be made at least 24 hours before the assigned pick up time for your visit and confirmed by Elephant Jungle Sanctuary a minimum of 12 hours prior to the aforementioned time. Bookings requested on the same day as your desired visit will not be accepted. In order to avoid disappointment, we recommend booking as early as possible.
Yes. There are no fees for this, but please inform us at least 24 hours in advance. Please note that you cannot change the date of your visit due to poor weather conditions, and Elephant Jungle Sanctuary will remain operational despite the rain and other mild weather conditions.
You may change your program, provided you inform us at least 24 hours prior to the date of your visit. Please contact us via email at [email protected] to discuss your desired changes, and we will inform of if there is a difference in price.
No. We do not accept booking requests made on any of our social media pages. For all booking inquiries, please contact us directly via phone, email, our website, or in person at our Phuket office.
Full payment is required if you book through our website, and our cancellation policy applies:
Cancel more than 48 hours before your visit: Full refund.
Cancel 24–48 hours before your visit: 50% refund.
Full refund if cancellation is within 48 hours of booking.
50% of refund if cancellation is within 24 hours of booking.
Non-refundable for booking canceled or amended less than 24 hours
from the date of arrival and No-Show case.
Yes, we accept Visa and Mastercard for bookings made through our website.
Yes. We offer special rates for children (4- 10 years) and infants (0-3 years). To view our child/infant rates, please visit our Half Day Morning, Half Day Afternoon page.
To comply with insurance policy regulations, visitor ages must be reported accurately. Elephant Jungle Sanctuary reserves the right to request proof of age for bookings including children/infants prior to the commencement of the visit, during the check-in process, and throughout the duration of the visit experience.
EJS offers a five percent discount for group bookings of 10 people or more which will auto apply through our website when making the payment.
Elephant Jungle Sanctuary currently has 1 location in Samui.
We currently have 2 elephants.
Currently the Samui location does not have any baby’s.
Yes, guests who are pregnant, wheelchair bound or suffer from any pre-existing conditions are required to inform Elephant Jungle Sanctuary of their condition, you may need to sign a waiver stating that you are in good health and that you understand you will be participating in a tour which involves large animals.
Yes. All dietary requirements and restrictions can be accommodated. If you are vegetarian or vegan, have any kind of food allergy, or any other specific dietary requirements, please advise us of this prior to the day of your visit.
All fitness levels are welcomed at Elephant Jungle Sanctuary. If you have mobility issues, please inform us of this prior to your visit. You will never be forced to do anything you feel uncomfortable doing. Please note that unfortunately, none of our locations are currently wheelchair accessible.
Yes. All ages are welcome at EJS. Please note that to ensure the safety of young children and infants, close parental supervision is essential during any interaction with elephants. We offer discounted rates for children and infants. Please refer to the ‘Samui’ section of our website for specific pricing details for each program
You are welcome to bring a day pack or small bag. If you wish to bring a suitcase or any additional luggage, please inform us of this prior to your visit. Alternatively, you may store your luggage at the Elephant Jungle Sanctuary office for the duration of your visit
All personal details provided by customers are used for contact and booking (and, if necessary, insurance) purposes only. Elephant Jungle Sanctuary will never share your personal information (including, but not limited to, your name, email address, or phone number) with a 3rd party for any reason without your express permission unless required by law. For this reason, please do not contact Elephant Jungle Sanctuary to request the details of fellow visitors, as we are unable to provide you with this information.
All visitors to Elephant Jungle Sanctuary are covered by our insurance policy, however, we highly recommend that you obtain personal travel/medical insurance prior to your arrival in Thailand.
No special vaccinations are needed to interact with elephants at any of our locations. However, detailed health information and a list of recommended vaccinations for travel in Thailand can be found at https://wwwnc.cdc.gov/travel/destinations/traveler/none/thailand We recommend consulting your GP or a specialist travel doctor for up-to-date medical advice prior to the commencement of your trip.
No. Participation in these activities during your visit is encouraged, but by no means mandatory, and you will never be forced to do anything which makes you uncomfortable.
All of our guides speak fluent English and Thai.
You will be provided with buffet-style traditional Thai food, including vegetarian options. All dietary restrictions can be accommodated, provided we are informed of them prior to your visit. Bottled water will also be provided free of charge, and other beverages are available for purchase.
Yes, We do.
Maximum group capacity varies depending on the program you choose, and which location you visit. The number of people in your group will also depend on factors such as the infrastructure available, and the number of elephants at the location you visit, as well as the time of year.
We recommend that you bring the following on the day of your visit: Bathing suit; Change of clothes; Walking shoes; Hat; Sunscreen; Insect repellent; Camera (optional); Personal medication (if required).
As stated in our Privacy Policy (see above), we are unable to provide you with the contact details of any of our visitors. If you wish to share photos or otherwise stay in contact with any of your fellow guests, please ensure that you exchange contact details prior to leaving Elephant Jungle Sanctuary.
If you have forgotten anything during your visit, please call the office as soon as possible. We will endeavor to locate the item/s and return them to you. However, Elephant Jungle Sanctuary accepts no responsibility for any items lost, damaged, or forgotten on our premises. We advise all visitors to thoroughly check their possessions prior to leaving Elephant Jungle Sanctuary after their visit.
We welcome all visitors to leave reviews, feedback, and suggestions about their experience at Elephant Jungle Sanctuary on Facebook, Google, or TripAdvisor. Your thoughts are greatly appreciated and help us continue improving our work.
You are welcome to bring cameras and other personal photographic equipment during your visit. However, unless your devices are waterproof, we recommend not using them during mudding activities or bathing. Please note that visitors are responsible for their belongings; Elephant Jungle Sanctuary accepts no responsibility for any devices or equipment lost or damaged at our locations. Additionally, drones are prohibited at all Elephant Jungle Sanctuary locations.
For all media inquiries, please email us directly at [email protected]
Yes. We offer a photography service at no extra charge. One of our professional photographers will accompany your group for the duration of your visit, and we will upload the photos taken by them to our Facebook page as soon as possible.
The link to your photos will generally be uploaded to our Facebook page within three days from the date of your visit. We endeavor to upload albums as soon as possible after the photos are taken.
To find your photos, please visit the Elephant Jungle Sanctuary Phuket Facebook page and scroll down to locate a post marked with your visit date, program, and camp number. Click the link in the post to access your photo album on Dropbox. For your convenience, you don't need a Facebook or Dropbox account to view or download the photos.
If you're unable to locate your photos after following these steps and waiting at least one week for the upload, please feel free to contact us via Facebook message. We'll be happy to assist you in finding your photos. We greatly appreciate your patience, courtesy, and respect during this process.
To maintain a positive environment for all, we kindly ask that all communications remain respectful. Any instances of offensive language, aggression, threats, or hate speech directed toward our sanctuary or staff members will result in a permanent ban from our Facebook page.
Please note: While we take utmost care with all photo documentation, rare technical issues such as data corruption, hardware failure, or human error may occasionally result in mislabeled, partially uploaded, or lost photo albums. We will make every effort to recover your photos in such cases. However, in the unlikely event that we are unable to provide your professional photos, we sincerely ask for your understanding and patience
Yes. The pictures are held for three months and after that time they are deleted. We recommend that you download the images and back them up on a separate drive.
Yes. We will absolutely remove any photos of you that you are not comfortable with. Please go to the specific photo, copy the link and then send a message to our Facebook, and we will remove the image as soon as possible.
If you are using a PC, simply open each image and click ‘Options.’ Within the options menu, you will see a ‘Download’ button. Downloading images to phones varies depending on the model, however you should see either: – A menu button comprised of 3 vertical dots, which when opened will present a ‘Download’ option; or – A ‘View Full Size’ button. Once the image is opened in full size, simply long press the screen, and you will see an option to ‘Save Image.
Yes. You are free to use any of the images of your visit taken by our professional photographer. Please note, however, that these images are provided for personal use only, and are not to be used for commercial purposes without the prior express written consent of Elephant Jungle Sanctuary.
We offer complimentary professional photography services to enhance our guests' experience, especially for those without waterproof cameras. Please note that this photography service is an added courtesy and not included in your admission fee.
Our organization provides visitors with opportunities for meaningful experiences with elephants. While we're happy to capture these special moments, we want to emphasize that our photography service focuses on documenting the entire group's experience rather than individual photo sessions.
Our staff will always make every effort to help you locate your photos, and we will never intentionally withhold photos from any guest. In the rare instance where we are unable to provide your photos due to unexpected circumstances, we sincerely apologize and appreciate your understanding.
Elephant Jungle Sanctuary
Contact Information
chiang mai
Address: 119/10 Tha Phae Road, Chang Khlan Sub-district, Mueang Chiang Mai District, Chiang Mai 50100
Monday-Sunday 7 AM - 9 PM
phuket
Address: 2, 12, Kathu, Kathu District, Phuket 83120
Monday-Sunday 9 AM - 4 PM
pattaya
Address: Office 3, 347 Pattaya 3rd Rd, Pattaya City, Bang Lamung District, Chon Buri 20150
Monday-Sunday 8 AM - 6 PM
samui
Address: Soi Maenam 1, Maenam, Ko Samui District, Surat Thani 84330
Monday-Sunday 9 AM - 5 PM